Privacy Policy – Special Cakes

Effective Date: 21st May 2025

At Special Cakes, we are committed to protecting your privacy and handling your personal information responsibly and securely. This policy outlines how we collect, use, store, and protect your personal information in accordance with Australian privacy laws.

1. What Information We Collect

We may collect the following information when you interact with us:

• Full name
• Contact details (email address, phone number)
• Booking details (check-in/check-out dates, number of guests)
• Payment information (only if applicable for direct payments)
• Any special requests or preferences you provide

2. How We Use Your Information

We collect your information to:

• Process and manage your booking
• Communicate with you about your stay
• Improve our services and customer experience
• Meet legal and regulatory obligations

We will never sell or share your personal data with third parties for marketing purposes.

3. Storing and Protecting Your Data

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, and disclosure:

• Information is stored securely on password-protected systems
• Only authorised personnel have access to your data
• We retain data only for as long as necessary to fulfil the purpose it was collected

4. Sharing Your Information

Your personal information may be shared with:

• Service providers who assist with booking management or website hosting
• Legal or regulatory authorities if required by law

5. Third-Party Booking Platforms

If you make a reservation through third-party platforms such as Airbnb or Booking.com, your information will also be subject to their privacy policies. We recommend reviewing their policies to understand how your data is handled on their platforms.

6. Cookies and Website Data

Our website may use cookies to improve your browsing experience and gather analytics data. You can disable cookies via your browser settings at any time.

7. Accessing and Updating Your Information

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the way your data is handled, please contact us:

Sorrento by the Sea
Email: [insert your email]
Phone: [insert your phone number]

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.